Answer E-mails with ChatGPT

In a digital landscape where efficiency is paramount, organizations are increasingly turning to AI to optimize customer service operations. Setting up an AI email bot to manage customer inquiries allows businesses to maintain consistent and timely communication while making better use of resources. This guide offers a step-by-step walkthrough for configuring an AI-driven email bot in Ozeki AI Studio and Ozeki Chat Gateway, enabling your organization to enhance customer engagement through automated responses.

Step 1 - Open Ozeki AI studio and setup the model

The first video demonstrates how to connect ChatGPT to Ozeki AI Studio using an API key. It walks through opening AI Studio in Ozeki 10, creating a new AI model, selecting ChatGPT, and entering the required API key to complete the connection.

If you don't have one yet, click to learn how to get an OpenAI API key.

Step 2 - Create an AI E-mail Bot

This video guides you through the process of creating an AI Email bot using the ChatGPT model added earlier. The steps include opening Ozeki AI Studio, creating a new chatbot, selecting the "AI Email" option, choosing the previously configured ChatGPT model, and activating the bot.

Step 3 - Open Ozeki Chat Gateway

This short video shows how to navigate from Ozeki AI Studio to the Chat Gateway within the Ozeki 10 interface. It covers closing AI Studio and accessing the Chat Gateway from the main menu.

Step 4 - Setup your e-mail account

The fourth video demonstrates how to create and configure an email client within Ozeki Chat Gateway. The tutorial includes adding a new chat account, selecting the IMAP client, entering the required credentials, configuring SMTP settings, and setting the email client to online. Finally, it shows how to return to the home page of Ozeki Chat Gateway.

Step 5 - Connect the e-mail account to the AI E-mail Bot

This video explains how to configure the routing of emails within Ozeki Chat Gateway. It covers creating routes for incoming emails to be directed to the bot and for the bot's responses to be sent back to the email client. The steps include adding new routes in both the Incoming and Outgoing panels and setting the appropriate "From" and "To" addresses for each route.

Step 6 - Send a test E-mail and see the AI response

The sixth and last video in this article demonstrates how to send a test email to the email bot, simulating a customer inquiry about a product price. It includes composing the email, checking the Ozeki Chat Gateway logs in the Events tab to verify the bot's activity, and confirming receipt of the bot's reply in the preferred email interface.

To sum it up

Through this guide, you have successfully configured an AI email bot within Ozeki AI Studio and Ozeki Chat Gateway, creating a new approach to handling customer inquiries. By learning how to connect the ChatGPT model, set up email routing, and test the system, you’ve developed a resource that manages customer interactions reliably and independently.

What other models can I use for the bot?

Other than ChatGPT, you may choose to run an LLM locally, and use that.

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