How to open the debug log on iPhone

On this page, we provide a simple guide with videos and screenshots to help you learn how to open the debug log on you iPhone mobile device. Knowing how to access the debug log on iPhone on Ozeki Chat is essential for effective troubleshooting, technical support, performance monitoring, and security. Debug logs provide detailed insights to quickly identify and resolve issues, optimize app performance, and detect potential security breaches, ensuring a smooth and secure operation of Ozeki Chat.

Opening the debug log on iPhone (Video tutorial)

Step 1: Disconnect wifi
Step 2: Open the App
Step 3: Tap the Oops title 5 times

In this short video guide, we are going to demonstrate how to properly open the debug log on your iPhone device. As the video is quite short and user-friendly you will see how simple it is to open the debug log. The guide starts with disconnecting your phone from Wifi then opening the Ozeki Chat application, and ends with successfully being able to open and view the debug log on your iPhone mobile.

Opening the debug log on iPhone (Step-by-step guide)

To begin the whole process open the Ozeki Chat app and the very first step you need to take is turning off your Wifi connection. Do this by opening down the Quick Settings panel as you can see in Figure 1 and then tap on the Wifi icon the disconnect connection. You can also visit Settings on your iPhone and turn the Wifi connection off there.

You will see that once you turn off your Wifi connection an 'Oops we have encountered an unexpected error' sign will be shown on your screen just like it is demonstrated in Figure 2. You need to tap on 'Oops' title 5 times to be able to open the debug log.

After tapping on the 'Oops' title 5 times a 'Debug mode' window will pop up on your phone screen. You need to open the 'User settings' from the selection as you can view in Figure 3.

Opening the 'User settings' will take you to a screen where you can configure the user settings. As you can see in Figure 4 there is a 'File logging' option that you need to enable by switching it on.

The next is restarting the Ozeki application. As you can see in Figure 5 you can manage this by swiping up on your screen and closing the Ozeki Chat app by swiping up on it.

Now that you have closed the app you have to reopen it. After opening it you need to tap on the 'Oops' title 5 times again to be able to open the debug log. Once the 'Debug mode' screen appears you need to open the 'App log' from the log sources as represented in Figure 6.

You will see that after opening the App log, the debug log will appear on your screen just like it is shown in Figure 7 and you will have the opportunity to check it.

After you checked everything you wanted, you need to turn the Wifi connection back on. Do this by opening down the Quick Settings panel just like it is demonstrated in Figure 8. You can also visit Settings and turn it on there.

Now that your phone is connected to Wifi you will have the chance to select your workspace within the application. Select your workspace address and then tap on the 'Connect' title as you can see in Figure 9.

Frequently Asked Questions (FAQs)

What is a debug log?

A debug log is like a diary for your phone's software. It keeps track of everything the software does, like any errors it encounters or actions it takes. It is useful for figuring out why something is not working right on your mobile device.

Are there any risks involved in accessing the debug log?

Accessing the debug log on any device is usually safe, as it is meant for troubleshooting. Just be careful not to change anything important, and avoid sharing sensitive information you might find there. As long as you stick to viewing and analyzing the log, there is generally little risk involved.

Can I share the debug logs with technical support for assistance?

If you encounter any issues with Ozeki Chat on your iPhone, you can send the debug log to the support team. They will use the detailed info in the logs to find and help fix the problem quickly.

Summary

Understanding how to open debug log on the Ozeki Chat iPhone application is vital for various reasons. Debug logs provide valuable information for troubleshooting issues, offering insights into app performance, potential errors, and security concerns. By accessing debug logs, you can identify and resolve issues, ensuring smooth operation of the app and maintaining a secure environment. Take control of your Ozeki Chat's performance and security by learning how to open the debug log with this guide.

More information

• How to open the debug log on Android
• How to open the debug log on iPhone
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